Course Objectives

Upon completion of this course, the nurse/clinic manager will be able to:

Identify the motivation for ministry ethics and professional standards.
List foundational documents that establish standards of accountability.
Differentiate between policies and procedures.
Recognize the provision of high-quality patient care through adherence to established standards of care as a ministry.
Define servant leadership principles critical to a culture of encouragement, collaboration, and spiritual support among clinic personnel.
Outline the core responsibilities, qualifications and professional competencies of a Nurse/Clinic Manager.
Explain the Nurse/Clinic Manager's role within the clinic's organizational structure.
Describe the responsibility of Nurse/Clinic Managers to oversee staff development and model ongoing education.
Explain how Policy & Procedure updates can be integrated into the Pregnancy Center’s Manuals.
Summarize the role of the Nurse/Clinic Manager as the clinic's Safety Officer and Privacy Officer.
Evaluate operational responsibilities for managing medical supplies, ultrasound equipment, and transducer cleaning and disinfection.

Describe the Nurse Manager’s key responsibilities in overseeing the daily operations of a pregnancy medical clinic.
Evaluate staffing roles, licensure requirements, and scope-of-practice considerations when assigning clinical responsibilities.
Identify the documentation required to establish and maintain complete personnel files in accordance with organizational policies and applicable regulations.
Coordinate ultrasound education, competency assessment, and continuing professional development for medical staff.
Maintain OSHA & CLIA requirements to support regulatory compliance and ensure a safe clinical environment.
Apply quality assurance processes, including chart audits and case reviews, to promote clinical excellence and continuous improvement.

Define key privacy terminology, including covered entities, covered transactions, and personal health information (PHI).
Differentiate between organizations that are required to comply with HIPAA and those that are not, and explain the circumstances under which pregnancy medical clinics may be subject to HIPAA requirements.
Recognize the ethical and operational importance of safeguarding patient privacy and maintaining confidentiality in all patient interactions.
Implement patient privacy policies and best practices that promote confidentiality, regardless of HIPAA-covered entity status, while accounting for applicable state privacy laws.
Describe the key components of a security risk assessment and identify practical steps for evaluating and strengthening the protection of patient information within the clinic.

Review the basis and standard framework of a pregnancy medical clinic and the medical director’s primary role.
Describe the basic qualifications of the medical director and chain of command in relation to clinic oversight and personnel management.
Describe how the Nurse Manager can support the Medical Director’s role, protect their professional license, and promote patient safety within the PMC.
Utilize leadership tools and systems to foster collaboration, trust, clear boundaries, and shared accountability.

Identify effective hiring and onboarding techniques.
Describe practical strategies for mentoring, developing, encouraging staff and volunteers.
Outline the impact of unresolved conflict on team dynamics, communication, and the overall effectiveness of medical ministries.
Apply biblical principles to develop strategies and policies for preventing, addressing, and managing conflict among staff.
Define compassion fatigue and burnout.
Identify typical signs & characteristics of compassion fatigue & burnout.
List interventions for managing burnout, compassion fatigue and prevention strategies.